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    September 20, 2021

    Our COVID-Safe Plan

    Our COVID-Safe Plan

    Here at Skydive Australia, we have more than our fair share of fun but we take safety seriously.

    We want you all to know we are taking the current health crisis very seriously and will always put your health and safety at the forefront of our operations.

    In addition to our existing safety measures, we have implemented a few new protocols to help you feel at ease when you travel with us:

    Government Advice

    As a COVID safe business, we are continuously looking after the well being of our passengers by actively staying on top of government health advice. Stay informed and please refer to health.gov.au for all up to date information.

    Pre-screening & Hot Spot Exclusions

    Our reservations team will contact customers who are due to jump in some locations to discuss current hot spot exclusions.

    Contact Tracing

    Prior to travelling with us, you will be required to provide a current phone number and residential address (address of accommodation if travelling) and your full name in order to complete your activity. When you travel with us, your personal data may be provided to official government bodies to help stop the spread of any health outbreaks. We encourage all staff and travellers to download the CovidSafe app to assist in this process. For more information on how we use your data, please read our Privacy Policy here.

    For all NSW locations (Sydney-Wollongong, Newcastle, Byron Bay & Hunter Valley), you will need the Services NSW App for contact tracing purposes.

    For all WA locations (Perth CBD, Rockingham) you will need the Safe WA for contact tracing purposes.

    For all VIC locations (St Kilda, Great Ocean Road, Yarra Valley) you will need the Service VIC app for contact tracing purposes.

    For all Queensland locations (Cairns, Mission Beach, Airlie Beach, Noosa Surfers Paradise) you will need the Check In QLD app for contact tracing purposes.

    Unlimited Changes to your Skydive

    Book with confidence with us. We understand you may need to reschedule or cancel, especially if you feel unwell. Please call us up to 24 hours from your check in time to discuss your booking or email reservations@skydive.com.au. You can put your jump on hold for 12 months and change locations if need be. Some changes may incur additional charges but our friendly team will discuss this with you. You can make unlimited changes up to 24 hours notice or transfer your skydive to someone else.

    Cleaning

    We have increased our cleaning protocols in all areas of our businesses and will ensure all frequently used areas are regularly cleaned and sanitized as per the local health department guidelines. Only selected locations will be offering shared clothing such as fleeces, pants, shoes or gloves. Where these are offered, they are washed and dried after each use. We encourage you to bring your own warm clothing to wear during your skydive.

    Physical Distancing

    Physical distancing can be difficult, especially when travelling or doing activities. To assist in the process of physical distancing, we have installed signage at all locations so you know exactly how far away you need to be from other people. Our check-in areas have been assessed for maximum capacity, adhering to social physical distancing guidelines and we will be strictly complying with these measures.

    Hygiene

    Sanitizer & face masks will be available at all areas of our business. We request that you use contactless payment options at all times. Some of our locations are now accepting cash payments if absolutely necessary.

    Staff will wear protective clothing wherever possible (gloves, helmets, masks). If state or federal requirements for COVID PPE change, our drop zones will adhere to their local rules and restrictions. Face masks/buffs are available to team members and customers who wish to wear one on the ground or during their skydive.

    Vaccination Information relating to NSW Sites – Update from 30/09/2021

    We are so excited to be welcoming you back into the skies over NSW with us.

    As part of the transition back to doing what we love, we are committed to the health and safety of our staff and customers. We are strictly following all public health orders regarding the spread of COVID-19. As of October 11, 2021, at our NSW locations, we will require all customers and spectators over the age of 16 to be fully vaccinated with a Government approved COVID-19 vaccine, in order to enter our premises or take part in a tandem skydive with us. 

    Rest assured, all of our crew have rolled up their sleeves in order to keep our community safe. Every Skydive Australia team member you interact with on the day of your skydive will have been fully vaccinated with a Government approved COVID-19 vaccine. The team will also be wearing masks and staying sanitised, which we’d like you to do, too. We will provide everyone with a face covering and do require you to keep that on at all times, except when you’re enjoying the thrill of freefall, of course.

    When you arrive at our NSW drop zones, simply show us your Vaccine Passport, which can be accessed via the Medicare or MyGov applications on your smartphone. If you’re not sure how to access this, please contact Service NSW or MyGov. Our staff are pretty savvy at jumping out of planes and we’d like to keep their focus on this, so please ensure you have your passport ready to go before arriving at the drop zone. 

    If you have any further questions regarding our COVID-19 procedures, please do not hesitate to call our team on 1300 663 634.